Frequently Asked Questions
HOW CAN I CONTACT STREAMLINED & SIMPLE?
We'd love to hear from you! You can contact us via email at hello@StreamlinedandSimple.com or by clicking on the Contact link on our website.
Please note that monitors and screens display colors differently. Colors on products you receive may vary slightly from the image(s) you see on your screen.
We do not currently offer preorders.
DO YOU OFFER A MILITARY DISCOUNT?
Please email us at orders@StreamlinedandSimple.com for more information on our military discount. We thank you for your service to our country!
DO YOU OFFER WHOLESALE?
Thank you for your interest in our products for wholesale! Our products are not currently available for wholesale, but please contact us at orders@StreamlinedandSimple.com to learn more about our bulk ordering program.
MAY I CONTACT YOU TO FEATURE OR GIVEAWAY YOUR PRODUCT ON MY BLOG OR IN MY PUBLICATION?
Yes! Please contact us at hello@StreamlinedandSimple.com to make requests and discuss options.
HAVE ANY ADDITIONAL QUESTIONS?
Don’t hesitate to ask! Feel free to contact us at hello@StreamlinedandSimple.com or by using the Contact page on our website.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Streamlined & Simple accepts Visa, Mastercard, Discover and American Express as well as Paypal.
DO YOU CHARGE SALES TAX?
The Streamlined & Simple offices are located in North Carolina. We are required to charge sales tax to all orders shipping to addresses within North Carolina.
WHEN WILL MY ORDER SHIP?
Most US orders ship within two business days unless otherwise noted in the product description. Canadian orders ship within 3-5 business days unless otherwise noted in the product description. You should receive an order confirmation email after you complete checkout and a shipping confirmation email after your order ships.
Orders placed during sales and over the holidays may be subject to additional processing time, as we are processing a large amount of orders during these times.
Once a package leaves our shop, we are unable to control how it is handled by the carrier. Should your order arrive damaged, please contact us immediately so that we can do our best to resolve the issue.
Please verify your shipping address is correct at checkout (through our shop AND through PayPal if you choose to checkout with their services) before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses.
WHAT TYPE OF SHIPPING SERVICES DO YOU OFFER?
We currently ship our orders via USPS First Class and Priority Mail. All shipping costs are based solely on weight and destination and provided directly by the shipping provider. There are a variety of shipping options available to you at checkout.
HOW CAN I TRACK MY ORDER?
Tracking information is not available until an order is processed and shipped. When an order is shipped, you will receive an email with your tracking information.
Shipping duration is dependent on destination. All orders are shipped through USPS with a shipping duration of 3 - 5 business days after the package has left our facility. Packages can be tracked through the tracking link provided in your shipping confirmation. Please note that during sales and holidays, processing and shipping may take longer.
DO YOU SHIP INTERNATIONALLY?
If you are an international customer (anyone living outside of the USA) and are interested in purchasing products, please email us at orders@StreamlinedandSimple.com
WHAT IS YOUR RETURN POLICY?
We do not accept returns. If your item arrives damaged or you received the wrong item, please contact us immediately at orders@StreamlinedandSimple.com so that we can work to correct it.
WHAT IS YOUR REFUND POLICY?
All orders are non-refundable. If your item arrives damaged or you received the wrong item, please contact us immediately at orders@StreamlinedandSimple.com so that we can work to correct it.
WHAT IS YOUR CANCELLATION POLICY?
We are unable to cancel or make changes to order information once an order has been received. Please make sure that you verify all items in your cart and your shipping address before checking out.